International Assignment Solutions

Developing talent for international assignments

The Opportunity

The need to build effective relationships across national boundaries is key to international business success. Getting the right people with the right skills in the right place at the right time is critical to this.

almost 50% of expatriates function below
their normal level of productivity

The Challenge

Whether international staff are expatriated or remain resident in their home country, the skills they need to operate effectively are more complex than those required in a domestic operation. In addition to the necessary technical and professional competence, organizations need to attract and develop people with a global mindset and the talent to operate effectively in international and cross- cultural environments.

The aggregate cost of sending an employee and their family on an international assignment can be as much as €750,000 in the first year alone. Yet amongst expatriates, almost 50% are estimated to function below their normal level of productivity and up to 20% fail to complete the full period of their assignment. Outside expatriation, inappropriate leadership or team working, poor decision-making processes, emotional exhaustion and early termination are all common
indicators of problems in the international dimensions of the assignment.

The Solution

Provision Consulting’s products and services are built around the most advanced thinking in global management and utilize the latest technologies to ensure that selection and development leads to getting the right person in the right job at the right time.

PRODUCTS AND SERVICES

Provision Consulting International Competencies.

A set of competencies which define the additional abilities employees require to operate effectively in an international environment. These competencies provide the basis for Provision Consulting’s international assessment and development tools.

International Assessment Interview (IAI).

The IAI is a semi-structured interview process designed to assess candidates for specific international assignments. Provision Consulting assessment instruments are used and, where appropriate, candidates’ partners and older children are included. The IAI is an intensive interview process that assesses candidates against the International Competencies and other assignment specific requirements.

The International Self-Assessment Exercise (ISAE).

A self-assessment tool, valuable in building a pool of internal, pre-screened candidates for international assignments, identifying development needs and assisting selection for specific assignments. Where appropriate, partners and children are encouraged to take part in the process. The ISAE facilitates a self-directed consideration of what an international assignment will entail and identifies concerns prior to the assignment. The process is debriefed by a skilled facilitator who is able to help resolve the issues raised.

International 360° Profile.

Useful in both selection and development, this profiling instrument provides a point-in-time calibration of an individual’s performance against the International Competencies. The 360° Profile is web-based and facilitates the collection of information from a variety of selected respondents who both work with and know the individual’s performance.

International TAIS.

The International TAIS is a psychometric test designed to compare individuals’ behavioral preferences with the International Competencies. It is useful for both selection and development purposes. TAIS is an internationally validated instrument available in a number of languages. It is also available in a standard version which can help evaluate other non-international, but assignment-relevant competencies.

Training Services.

Provision Consulting can deliver, or assist client organizations to develop and deliver their own internal training. Programs include the development of international competence, cross-cultural sensitivity and understanding and international leadership and team working. In addition, Provision Consulting may be able to train and license in-house staff to use our international assessment tools.

Coaching Services.

Coaching is highly effective when used to develop individual’s international competence, cross-cultural sensitivity and international leadership and team working ability. It is also helpful during assignments to support continued personal development and in resolving unanticipated performance issues or problems. Because coaching is tailored to meet specific individual needs, it is recognized as one of the most powerful ways of developing people. Provision Consulting can provide experienced coaches to help realize these developmental opportunities.

Expatriate Support Services.

This service provides expatriates and their families with access to a neutral source of advice and support. Preparing for and moving to a new international location can be a stressful experience and things can go wrong that reflect on both the work environment and in family relationships. We provide qualified and experienced staff who can deal with a variety of work-related and personal issues before and during assignments and at repatriation.

Repatriation Support.

Repatriation management aims to re-integrate assignees back into the home organization following an international assignment. Working internationally can have a profound impact on individuals, both professionally and personally. As a result, repatriation is often highly disappointing and leads to significant turnover during the following 18 months. Provision Consulting can help develop repatriation processes which create effective re-integration. (See International Knowledge Transfer and Knowledge Management)

International Knowledge Transfer.

Effective knowledge transfer ensures international experience is captured to inform future global operation. International staff accumulate valuable experience regarding the global environment but typically this information is neither recognized nor valued and is lost to the organization. Provision Consulting can advise on knowledge transfer processes to ensure international experience contributes to organizational learning. (See Repatriation Management and Knowledge Management)

HR Consulting Services.

Existing HR processes are frequently well developed for the management of a domestic workforce but may not be set up to manage international employment. We can assist with the integration of the international dimension into existing areas of HR systems such as recruitment and selection, appraisal and evaluation, performance management, training and development, promotion and succession planning.

Advanced solutions for business globalization

International Human Capital Solutions

Developing international leadership and teamwork

The Opportunity

Today’s global organizations are built around international team working. When teams work well and have effective leadership they can achieve phenomenal success and can become the powerhouse for international business achievement.

problems are compounded by the potential
for cultural misinterpretation and differing national
business agendas

The Challenge

Developing effective teams and effective leadership takes significant investment even in a domestic environment. The additional complexity of the cross cultural context, and the international dispersion of teams, makes the importance of effective teamwork even more critical, but at the same time more difficult to achieve.

In any organization, teams are comprised of individuals with different personalities, perspectives and needs. Problems and conflicts inevitably occur as a result. Add to these dimensions the potential for cultural misinterpretation and different national business agendas, along with infrequent or even non-existent face-to-face team meetings, and the complexity of international leadership and teamwork is substantially compounded.

The Solution

Provision Consulting is the most advanced thinking in global management and the latest technologies to ensure effective international leadership and teamwork. Whatever the circumstances we can help.

PRODUCTS AND SERVICES

International Leadership Assessment

Assessing the competence of existing and potential international leaders contributes to both selection and development processes. In selection, assessment helps evaluate the suitability of leaders for particular assignments. In development, it helps identify areas of potential leadership growth and feeds into personal and career development processes. It can also contribute to succession planning. The tools used in assessment include Provision Consulting’s Standard and International TAISs (a psychometric profiling inventory) and our web-based International 360° and International Leadership 360° profiles, as well as other psychometric instruments.

International Leadership Development

On the basis of our assessment of an individual’s international leadership competence, we will advise on the most effective means for their development. There are a number of routes to leadership development. These include special project work, action learning, shadowing, secondments, external seminars and training courses, coaching and mentoring. Provision Consulting can deliver many of these solutions or will collaborate with clients to establish internal development provision.

International Team Working Assessment

Assessment of the international team-working capacity and effectiveness of individuals and existing teams contributes to both selection and development processes. In selection, assessment helps establish the suitability of individuals for particular assignments, and their ‘fit’ within existing or potential teams. In development, it helps identify areas of potential growth for individuals and existing teams. The tools used in assessment include Provision Consulting’s Standard and International TAISs (a psychometric profiling inventory) and our web-based International 360° and International Team 360° profiles, as well as other psychometric instruments.

International Team Development

Working with operational teams we help develop competence, understanding and effective team skills. Provision Consulting can help establish new teams as well as assist with the development of collaboration within and between existing teams. We will work with individual team members or the whole team using day-to-day, work-based activity or off-sites such as creativity and planning sessions, appreciative inquiry, whole scale change summits, business simulations/ exercises, training programs or outdoor experiential learning activities. Our aim is to accelerate early team performance.

Team Facilitation

Professional team facilitation can help to keep agendas on track, change course when needed, resolve conflicts when they arise and permit the leader to interact as a participant. Facilitation may be part of a development solution for the team or used to help resolve specific work-related issues. Provision Consulting can provide experienced facilitators to assist with team performance.

Coaching Services

Coaching is highly effective when used to develop individual’s international competence, cross-cultural sensitivity and international leadership and team working ability. It is also helpful during assignments to support continued personal development and in resolving unanticipated performance issues or problems. Because coaching is tailored to meet specific individual needs, it is recognized as one of the most powerful ways of developing people. Provision Consulting can provide experienced coaches to help realize these developmental opportunities.

Training Services

Provision Consulting can deliver, or assist client organizations to develop and deliver their own internal training. Programs include the development of international competence, cross-cultural sensitivity and understanding and international leadership and team working. In addition, Provision Consulting may be able to train and license in-house staff to use our international assessment tools.

Advanced solutions for business globalization

International Organizational Business Development Solutions

Developing international organization and managing change

The Opportunity

International businesses excel when organization structures, systems and processes are aligned to deliver strategic business plans through effective day-to-day activity.

the extent and nature of international
change means that global businesses must
continuously adapt

The Challenge

International organization design is distinct from its domestic counterpart both in terms of scale and complexity. The extent and nature of change in the international business environment means that the most successful global businesses are continuously adapting their organizations. Organizations must achieve both sufficient stability to achieve desired outcomes in the short-term and the fluidity and dynamism necessary to ensure they remain successful in the longer-term.

The drivers for change are many and varied. They may be directly business-related such as changes in global supply or demand, technology or labor markets; or they may be more general such as world social, political, financial and legal developments. Whatever the driver, changing elements of organizational structure, systems and processes is a difficult, costly and time-consuming but necessary process.

The Solution

Provision Consulting will work with your organization to create a tailored and customized change process. Whether evolutionary or revolutionary change is required, we work at multiple levels in the organization to focus attention on the change process and provide feedback on the pace and intensity of change. Our solutions are built around the most advanced thinking in global management and utilize the latest technologies.

PRODUCTS AND SERVICES

Mergers and Acquisitions

Most mergers and acquisitions fail to reach their potential because of poor integration of diverse organizations and inappropriate deployment of senior staff post-integration. Provision Consulting can assist clients to assess how best to integrate organizations to capitalize on their strengths and help with the evaluation of senior staff and their placement in the new structure. (See Organization Culture Change and PeopleScan)

Organization Change

Provision Consulting can support organizational change initiatives to achieve efficient and integrated global operations. We work with client organizations to create a tailored and customized change process. Whether evolutionary or revolutionary change is required, we work at multiple levels in the organization to focus attention on the change process and provide feedback on the pace and intensity of change.

Organization Culture Change

Organization culture pervades all aspects of business operation and, for this reason, has a major impact on its success. Just as business processes need to change, so organization culture needs to adapt to reflect the changing nature of the business. Provision Consulting uses a variety of tools to help assess the nature of existing culture. We approach this in a way that emphasizes success and best practice rather than focusing on problems and deficits and use approaches such as whole scale change and appreciative inquiry. These allow us to work with our clients to define the appropriate and desirable culture and to plan and implement a culture change strategy.

Strategic Planning

In today’s rapidly changing, and often ambiguous business environment, strategic thinking, planning and implementation are critical to business success. Provision Consulting can assist executive groups in the processes of strategic planning and execution to ensure that business plans remain focused on reality and that changes in the business environment are both recognized and responded to appropriately.

Organization Surveys

Effective decision-making requires both accurate and informative data. This is particularly important during times of organizational change. Provision Consulting will undertake organization surveys to collect data on a wide range of organizational issues to support effective planning and decision-making for future organization success.

PeopleScan

This technology allows ‘real time’ scanning/pulsing of organizational condition to inform decision-making during periods of significant change. This is particularly valuable in situations such as mergers and acquisitions, where rapid but informed reaction to organizational developments can be critical to successful action. The PeopleScan process allows data to be collected and reported back within 48 hours.

Executive Coaching & Integration

At an executive level, coaching can be useful for a variety of purposes. For new executives, it can support their ‘on-boarding’ and integration into a new role, team and/or organization. For established executives, it can help focus development of professional knowledge and skills, develop full potential by identifying how to build on strengths and minimize limitations, achieve improved performance by raising awareness of personal impact, resolve problems and conflicts between individuals and workgroups, and chart career direction. Provision Consulting works with executives to develop a targeted, customized, and personalized coaching process.

Knowledge Management

Knowledge Management is the process through which individual knowledge and experience is shared to generate collective organizational learning. The process has become increasingly important as ‘knowledge work’ has developed and as both the amount and complexity of information generated in organizations has risen. Provision Consulting can help client organizations develop and implement strategies of Knowledge Management to ensure crucial data is captured and shared. We can work with client organizations Information Technology (IT) departments to utilize state of the art communication, collaboration, data warehousing and business intelligence tools and technologies.